Lokomotion has been operating the “Brenner Service Desk” at Brenner station since late 2020. Located on the Brenner railway line, the office serves as a branch of the Munich dispatch center and is currently staffed by three shift workers. On site, the primary focus is handling train advance notices for Lokomotion’s Brenner traffic in both north-south and south-north directions. At the same time, the office serves as the first point of contact at the Brenner Pass for the company’s locomotive drivers. The Brenner Service Desk staff often act as liaisons between local colleagues and the dispatch center in Munich. The objective of launching the Brenner Service Desk is to improve communication with partners—especially in Italy—enhance quality, and reduce the workload of the Munich dispatch center. Right from the start, opening this office has proven highly advantageous. Over the long term, three additional staff members are to be hired for the new Brenner office.
